Privacy Policy

Legal Document

Introduction and Scope

do33 ("we", "our", "us") operates the online gaming platform at https://do33.app and is committed to safeguarding the privacy and personal data of all users who access our services. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and the choices available to you as a registered user or visitor of the do33 platform.

By accessing or using do33, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. This policy applies to all users of our platform in Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

1. Information We Collect

When you register, verify your identity, or use do33's services, we collect personal information in several categories. This collection is necessary to provide you with a secure, functional, and personalised gaming experience consistent with applicable regulations in Bangladesh.

• Identity information: full name, date of birth, national ID number, and a copy of a government-issued photo ID for KYC verification purposes.
• Contact details: email address and mobile phone number, which are used for account notifications, transaction alerts, and customer support communication.
• Financial information: payment method details (bKash, Nagad, Rocket, Upay, bank card data) sufficient to process deposits and withdrawals; we do not store full card numbers on our servers.
• Usage and technical data: IP address, device type, browser type, operating system, session timestamps, pages visited, game play history, and betting activity logs.
• Communications data: records of any messages, emails, or live-chat conversations you send to our support team, including feedback and dispute submissions.

We collect this information directly from you at registration, through your ongoing use of the platform, and in some cases automatically through cookies and similar tracking technologies described later in this policy.

2. How We Use Your Information

do33 processes personal data only for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the reasons for which it was originally collected. Our primary purposes for processing your data are set out below.

3. Sharing of Information

do33 does not sell, rent, or trade your personal data to any third party for marketing or advertising purposes. We may share your data in limited, controlled circumstances only, as described below.

• Service providers and technology partners who process payments (including bKash, Nagad, and Rocket integrations), host our platform infrastructure, or provide fraud-detection tools — all bound by strict data-processing agreements.
• Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, to the extent required to deliver the game you are actively playing and to record your game session results.
• Regulatory authorities and law enforcement bodies when we are required by law to disclose information, for example in connection with an investigation of financial crime, money laundering, or court proceedings.
• Business successors, in the event of a merger, acquisition, or sale of company assets, provided that the receiving entity agrees to honour this Privacy Policy or an equivalent standard.

4. Cookies and Tracking Technologies

do33 uses cookies and similar technologies (local storage, session tokens, pixel tags) to keep you logged in, remember your preferences, and monitor platform performance. Cookies are small text files placed on your device by our web server. They do not contain executable code and cannot access other files on your device.

Essential cookies are strictly necessary for the platform to function and cannot be disabled without breaking core features such as login sessions and payment flows. Analytical cookies, used to understand aggregate user behaviour, may be disabled through your browser settings. By continuing to use do33 after reviewing this policy, you consent to our use of essential cookies.

5. Data Security

The security of your personal data is a priority at do33. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include industry-standard SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive fields such as passwords and national ID data, role-based access controls that restrict staff access to personal data on a strict need-to-know basis, and regular security assessments of our platform infrastructure.

While we take all reasonable steps to secure your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

6. Data Retention

do33 retains your personal data for as long as your account remains active and for a reasonable period thereafter as necessary for legal, regulatory, audit, and dispute-resolution purposes. Financial transaction records and KYC documents are retained for a minimum period in line with standard anti-money laundering best practices. When your data is no longer required for the purposes it was collected, we securely delete or anonymise it. You may request deletion of your account data at any time by contacting our support team; however, we may retain certain records where required by law or for the prevention of fraud.

7. Your Rights Over Your Personal Data

As a do33 user, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team with your registered email address and a clear description of your request.

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may ask us to correct inaccurate or incomplete personal information we hold about you.
• Right to erasure: you may request that we delete your personal data, subject to our legal retention obligations.
• Right to restriction: you may ask us to restrict how we use your data while a complaint or correction request is being investigated.
• Right to withdraw consent: where we rely on consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all valid rights requests within a reasonable timeframe. In certain cases, we may need to verify your identity before processing a request to prevent unauthorised disclosure of your data.

8. Third-Party Services and Links

do33 integrates with third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe) and payment processors (such as bKash, Nagad, Rocket, and Upay) to deliver its services. These third parties operate under their own privacy policies, which we encourage you to review independently. do33 is not responsible for the data practices of third-party providers once data leaves our platform as part of a transaction or game session.

Our platform does not contain links to external websites. All navigation within do33 remains within our own domain, so you are not redirected to third-party sites during normal browsing. If this changes in the future, we will update this Privacy Policy to reflect those links and the data implications of following them.

9. Children's Privacy and Age Restriction

do33 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from anyone under the age of 21. If we become aware that a user under the age of 21 has registered an account or provided personal data, we will suspend that account immediately and delete all associated personal information without delay. Parents and guardians are encouraged to use parental control software to prevent underage access to online gaming platforms. If you believe a minor has registered on do33, please notify us immediately at [email protected].

10. Changes to This Privacy Policy

do33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this policy, we will notify registered users by posting a notice on the do33 platform or by sending a notification to your registered email address. The revised policy will indicate the updated effective date at the top of the document.

Your continued use of do33 after any such changes have been posted constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should stop using the platform and may request deletion of your account by contacting [email protected].

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way do33 handles your personal data, our support team is ready to assist you. We aim to respond to all privacy-related enquiries within a reasonable timeframe.

Email: [email protected]